The first London ride-hailing apps comparative table is here (Nov 2020 updated)

Different ride-hailing apps in London, Uber, Kapten, Bolt and ViaVan.

The ride-hailing industry in London is in an era in which multiple apps have penetrated the capital market. These actors are in arrival order, Uber, ViaVan, Free Now (former Kapten), Bolt and OLA. If they all offer the same service that is to take riders from A to B, there are variances in what they provide to drivers and customers. Different features for riders, different benefit packages for drivers. To see clearer and to be able to compare, Driver App London has made a unique ride-hailing app comparative table. Please have a look below.

Apps comparative table

Kapten logo
Ola logo
CEODara KhosrowshahiMarcus ViligSebastien OebelDaniel RamotBhavish Aggarwal
London's managerMelinda Roylett (UK & Ireland)UnknownMariusz ZabrockiJessica OppetitAnkur Nyati
Address (Main)Western Gateway, Royal Docks, London E16 1AABolt Hub, 114 Power Road, Chiswick, W4 5PY51 Hoxton Square, Hackney, London N1 6PB2-10 Baron St, The Angel, London N1 9LLBusiness Design Centre, 52 Upper Street, N1 0QH
Drivers phone number08 8169 7334080 8169 8818None074 7927 3020020 3972 0800
Customers phone number080 8169 7335080 8169 8818 020 3966 6933074 7927 3020 (Only for live rides support)020 3874 0516
Covered AreaGreater London, Hertfordshire, Thurrock, Brentwood, Luton, Surrey, GuilfordInside M25 areaZones 1 to 5Zones 1 to 5 (temporarily suspended due to pandemic)Inside M25 area
Commission rate20% or 25% . Up to 5% on Quest.15%15%15%15%
AirportsHeathrow, Gatwick, Stansted, Luton and London CityHeathrow, Gatwick, Stansted, Luton and London CityHeathrow, Gatwick, Stansted, Luton and London CityHeathrow and GatwickHeathrow, Gatwick, Stansted, Luton and London City
Number of countries6530434
Pricing typeFixedBased on distance and time but figures are roundedFixedFixed for customers. Based on time and distance for drivers (Flex mode) or by the hour (Blue mode)Based on distance and time
Fares£2.50 base fare, £1.43/mile*, £0.12/minute for X category
*Include a Clean Air fee of £0.15/mile that is only given to EV drivers.
£2.50 base fare, £1.28/mile, £0.12/minute for Standard category£2.50 base fare, £1.25/mile, £0.15/minute for Standard category£2.50 base fare, £1.25/mile, £0.15/minute for Standard category£2.50 base fare, £1.25/mile, £0.15/minute for Comfort category
Cancellation feesAvailableAvailableAvailableAvailable but inconsistentAvailable
No show paidYesYesYesYesYes
CategoriesX, Comfort, XL, Executive, Lux, WAV, Assist, Pool (suspended due to pandemic)Standard, XL, ExecutiveStandard, ElectricStandardComfort, Comfort XL, Executive
BonusesBased on consecutive tripsBased on number of tripsBased on number of tripsBased on number of trips achievedBased on number of trips achieved + Guaranteed Income plans
Congestion Charge compensation£1.50 fee per trip hitting the CC zone + £0.15/mile Clean Air Fee£1.50 fee per trip hitting the CC zone£1 fee per trip hitting the CC zone
Feature to avoid CC trips£1 fee per trip hitting the CC zone
Airport pricing£10 base fare, £1/mile, £0.12/min + Parking fee£10 base fare,
£1/mile, £0.12/min + Parking fee
£2.50 base fare, £1.25/mile, £0.15/min + Parking feeGuaranteed fares applied + Parking fee£10 base fare, £1/mile, £0.12/min + Parking fee
DestinationsTwo per day until reaching destinationFour destination trips per dayOne per day until reaching destinationNoneTwo per day until reaching destination
Number of drivers45,00025,00020,000Unknown30,000
Drivers benefitsUber Pro Program including Sickness insurance, Maternity and Paternity leave, Gym Memberpass,
EV assistance
NoneNoneNoneGuaranteed income plans
Tips optionAvailableAvailableAvailableAvailableNo
Other mobility servicesE-bikes, food delivery and thames boatsScooters (not in UK), Delivery servicesNoneMini bus transportationNone


  1. Bolt do not pay any no show fee to driver as waiting carry on even if rider does not come 20mins so driver have to cancel to carry on his work and bolt do not pay any fee to the driver and do not pay and cancellation fee even if rider cancel the job.Thirdly this app does not calculate the fare based on the miles covered they are scamming the drivers.

  2. Bolt is now working in Watford too, you can order a ride from there.
    £0.15/mile from Uber is not a congestion charge compensation. You only get it if you have an electric vehicle, regardless if you are driving in congestion charge area or not.
    You have not said anything about commission which is the most important aspect, the driver deactivation rate and also the new player Ola.

    • Hi Mario,

      Thanks for your input.

      The £0.15 per mile Clean Air Fee has been introduced by Uber following the Congestion Charge changes. Then, we see it as a compensation to the Congestion Charge especially for Electric/Plug-in driver who do not pay it and enjoy the fee at the same time.

      Regarding your other points, we have updated the article accordingly as the environment has changed since its publishing.


  3. Need to correct the area the ola operate. They don’t cover inside 25 like Bolt. They seem to say they only cover TLF area. Don’t understand how staines comes inside that.

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